Frequently Asked Questions

All items take 10 – 12 working days (not including Saturdays) to handcraft. This can take up to 14 working days during busier periods such as Christmas, Valentines Day, Mother’s Day etc. due to the high influx of orders. Once your lamp is made, it is then shipped out. You will be emailed a tracking number as soon as your order is dispatched. UK standard delivery is 2 – 3 business days. International delivery can take between 3 – 5 business days to Europe and 6 – 7 business days to the rest of the world.

Yes we do! We are based in the UK but ship internationally. Shipping is calculated at checkout. You can check the shipping policy for all international shipping rates.

The payment confirmation email contains the details of your order. If you have any questions, please contact us anytime by emailing hello@raysoflight.co.uk

Click on “Track Order” located in your account tab. You need to fill in your order number and the email address you used when placing your order. Go to Track Order now.

Customers are able to change or cancel their order for free within 24 hours of purchasing.

If you want to change the style, size, and photo of the item or the shipping address, please Contact Us, we need to verify if it is in production or not. Send us an email with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen! Please note that all changed or cancelled orders of personalised items have a 30% restocking fee after 24 hours.

The white crack and wooden round base change 16 different colours. It comes with a remote control where you can set a series of colour changes automatically and adjust the brightness. Control the light from the smart touch button on the base or via the remote.

The wooden oval lamp lights up a beautiful warm white colour. You can turn the lamp on and off by the switch underneath the base or on the wire.

The Bluetooth base changes 7 different colours: dark blue, green, yellow, light blue, purple/pink, and white!